NSPIRA | Registered office: 37 Alder Grove, Naas Co. Kildare I | Registered number: . 1734697HA |
NSPIRA.COM TERMS AND CONDITIONS
1. Terms of Sale
1.TERMS OF SALE
Created: 1 April 2019
These terms of sale (“Terms of Sale”) set out the terms and conditions on which we supply any of the products (“Product” or “Products”) listed on our website www.nspira.com (“our site”) to you.
Please read these Terms of Sale carefully before ordering any Products from our site. If you do not agree to these Terms of Sale you must not order any Product through our site.
1. ORDERING PRODUCTS
You can place orders for Products with us by following the process outlined on our site. You acknowledge that by placing an order with us you will be under an obligation to pay for the Products in that order if we accept your order.
All orders are subject to acceptance by us. We will send you a confirmation e-mail after receiving your order and this will constitute acceptance by us. The contract between you and Nspira will only be made when we send you order confirmation email. We will send a further email when your order has been dispatched.
We can’t stop an order once it has been dispatched by us. If you change your mind about your order after this point you can reject delivery or return the Products to us in accordance with the returns policy . Please keep in mind that you can’t returned items which where made to measure or costume made for you. Before ordering from us, it is your responsibility to check and determine your full ability to receive the Products ordered, ensuring that the Products will pass freely into your room of choice, they fit in that room, can be transported through the doors of room, stairs and doorways etc , and there are no other issues that could make delivery more complicated or impossible.
You must keep the contact details we hold for you up-to-date so that we can contact you if necessary about your order or the delivery of the Products.
If we are unable to supply you with a Product, due to manufacturing issues or an error in the price we will inform you of this by email and we will cancel your order and fully refund as soon as possible.
2. PHOTOS AND PRODUCT DESCRIPTION, SIZE
The PHOTOS & IMAGES of the Products on our site are for information purposes only. Although we give our all to display the colors accurately, we cannot guarantee that your computer will display the colors accurately or reflect the actual color of the Products. Although we have made every effort to be as accurate as possible, the measurements indicated including weights, dimensions and capacities shown on our site are approximate only.
3. PRICES OF PRODUCTS
The price of any Product will be as quoted on our site, except in cases of obvious error.
The price of any Product may change from time to time, but changes will not affect any order we have accepted.
The price of a Product includes VAT at 23%, any delivery costs, which where applicable will be added to the price of the Products and set out as part of the total amount due during the order process.
We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you an order acceptance, if the pricing error is obvious and unmistakable and could have reasonably been recognized by you as a mis-pricing.
4. METHOD OF PAYMENT
We accept payment with the payment methods listed on our site such as: Credit cards by stripe and Pay Pal, Apple Pay. You must pay for the Products and any applicable delivery charges in advance to start the production as most of our item are not stock items.
By submitting an order to us through our site, you are confirming that the payment details provided on your order are valid and correct.
We offer a delivery service in accordance with the timescales shown against each Product on our site. Please note that delivery timescales are estimates. You can find out more about our Product delivery by reading product description page. Please note that we only deliver to addresses in Ireland and other location delivery cost have to be estimated separately per each order.
This dispatch date send to you by email indicates when we expect to send the Products to our delivery partners. Although we will make every reasonable effort to ensure your Products are dispatched and delivered within the estimated timescales, unfortunately we cannot guarantee that they will not be affected by unforeseen issues affecting the manufacturer of the Product or our delivery partners. If we are unable to meet the estimated dispatch or delivery date, we will contact you with a revised estimated date. Your delivery will be completed when we deliver the Products to the address you gave us. If no one is available at your address to take delivery, we will leave you a note with information about how to rearrange delivery. If your order will not be delivered to you after three attempts, the order will be returned to our warehouse and you will be charged for new delivery service. Please note for large parcels like furniture we use transit companies which will call you in advance to schedule delivery time to guarantee that you are home. International Transit orders have only one attempt for delivery but we will not organize delivery before first confirming delivery date with customer.
You can review the current status of your order at any time by emailing email@example.com.
6. CANCELLATION, RETURNS AND REFUND POLICY
We hope you will be pleased with everything you have bought from us but if you are unhappy with your Products, you can return them to us either in accordance with the terms set out below or as otherwise in accordance with your legal rights.
Right to cancel
You have a legal right to change your mind and cancel the contract between you and us within 14 days of delivery of your Products without giving a reason. In the case of “Custom made or Made by hand” , we accept 10 day cancellation period. This right, under the Consumer Contracts (Information, Cancellation and Charges) Regulations 2013, is explained in more detail in this clause 8. Please note that the right to change your mind applies equally to any gift vouchers you purchase from us but does not apply to any bespoke Products you purchase from us (ie, Products that we create to your specification, are clearly personalized or produced only for customer order “made by hand”).
The cancellation period will expire 14 days from the day on which your order was delivered to you and you acquires physical possession of the Products. Where you order multiple Products in one order or a Product is delivered in separate parts, lots or pieces, the cancellation period will expire 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last Product, part, lot or piece that makes up your order.
In the case of our Custom made/ hand made products your 14 days to cancel the contract begins from the moment you place your order with us. Please note that after 14 days you will be unable to cancel the contract due to the bespoke nature of the work. If you wish to cancel after 14 days, you will be charged for the full price of the order. This does not affect your statutory legal rights.
To exercise the right to cancel, you must inform us of your decision to cancel your contract with us by making a clear statement (e.g. a letter sent by post or email or a telephone call). The easiest way to do this is to contact our Customer Services team, on email firstname.lastname@example.org. You may use the following draft for cancellation information if you wish so:
To: Nspira, Anna Sheehy , 37 Alder Grove, Naas Co. Kildare
E-mail address: email@example.com
I/We(*) hereby give notice that I/We(*) cancel from my/our (*) contract of sale of the following goods(*)/for the provision of the following service(*)
Ordered on(*) / received on(*)
Name of consumer(s),
Address of consumer(s),
Signature of consumer (only if this form is notified on paper)
(*) Please delete if not applicable
To meet the cancellation deadline, it is sufficient for you to send your communication concerning the exercise of your right to cancel before the cancellation period has expired.
If you cancel your contract with us, we will reimburse you all payments received from you, including the cost of delivery (except that we reserve the right not to reimburse you for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us and for any deductions permitted under clause 8).
We will make the reimbursement without undue delay, and not later than: (a) 14 days after the day we receive back from you any Products supplied, or (b) (if earlier) 14 days after the day you provide evidence that you have returned the Products, or (c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
We may withhold reimbursement until we have received the Products back and we confirm that product was not used or damaged by customer.
We may make a deduction from the reimbursement for loss in value of any Products supplied, if the loss is the result of unnecessary handling by you. You are only liable for any diminished value of the Products resulting from the unfair and/or unreasonable wear and tear of the Product other than what is necessary to establish the nature, characteristics and functioning of the Products. We may make a deduction from any reimbursement (you are entitled to from us) for such loss in value of any Products we supply.
Mis-described or faulty products:
If you are returning the Products to us because they are faulty or mis-described, we will refund: the price of the Product in full; any applicable delivery charges; and any reasonable costs you incur in returning the item to us (other than any costs incurred by you in returning the Products to us in person). As a consumer, you will always have legal rights in relation to Products that are faulty or not as described. We will refund you through the payment method used by you to pay.
7. RETURNING THE PRODUCT
If you change your mind and exercise your right to cancel under clause “CANCELLATION” above after delivery, then the Products must be returned to us. In this case, this may be done by either:
7.1.For most small items and certain, you will need to arrange for the Products to be returned to us at our office Nspira 37 Alder Grove, Naas Co. Kildare . In this case, the Products must be returned to us without undue delay and in any event no later than 14 days for the date that you exercised your right to cancel. You will be responsible for the cost of returning the Products to us.
7.2 For certain mid-sized items and for most furniture items, we can arrange to collect the Products from your address. You will be responsible for the cost of collection.
For more information about the specific return and collection costs that apply to different items and other information regarding returns and refunds, please refer to our Return & Refunds page
If you exercise your right to return the Products under clause 6, because the Products are faulty, not delivered as described or you otherwise have a legal right to return the Products as a result of something we have done wrong after dispatch of the Products, the Products must be returned to us. Depending on the item, this may be done either by you arranging for the Products to be returned to us or by us arranging to collect the Products from your address. However, in this case, the return or collection will be at no cost to you.
Please contact Customer Services using the contact us by email firstname.lastname@example.org to arrange a return or collection of the Products.
You must take care when opening packaging that the Products were delivered in and carefully re-pack the Products in the original (or similar) packaging prior to returning the Products to us.
8. YOUR INFORMATION
9. OUR LIABILITY TO YOU
We are under a legal duty to supply Products that are in conformity with our contract with you. Our Products are designed for residential use and we do not make any guarantees or warranties about their performance in a commercial environment. We will have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity. If we fail to comply with a contract between you and us, we will be responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms of Sale or our negligence, but we will not be responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if the loss or damage was an obvious consequence of our breach or if the loss or damage was contemplated by you and us at the time we entered into the contract.
The maximum loss or damage we will be responsible for is limited to the price you have paid us for the Product to which the loss or damage you suffer relates.
10. EVENTS OUTSIDE OUR CONTROL
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control including acts of god, fire, flood, severe weather, explosions, war (whether declared or not), acts of terrorism or acts of local or central Government or of any other competent authorities provided that: (a) we will take reasonable steps to prevent or minimise the failure or delay; (b) in the event of failure to perform, we will refund you all amounts paid under the affected contract; and (c) in the event of substantial delay, you may cancel your order by notifying us and we will refund you all amounts paid under the affected contract.
11. RESOLVING DISPUTES, LAW AND JURISDICTION
If you have a dispute with us relating to our contract with you, in the first instance please contact us at email@example.com and attempt to resolve the dispute with us informally. You can also write to us at registered office: Nspira 37 Alder Grove, Naas Co. Kildar
In the unlikely event that we are not able to resolve the dispute informally, please note that the EU operates an online dispute resolution platform for EU consumers to submit disputes arising from online purchases, which can be accessed at //ec.europa.eu/odr . You will also always have the option of resolving the dispute using court action.
These Terms of Sale are governed by Irish law. This means that a contract for the purchase of Products made through our site and any dispute or claim arising out of or in connection with it will be governed by Irish law.
US: If you have any queries about these Terms of Sale, please send us an email at firstname.lastname@example.org or contact us on the phone: 00353 87 431 9568
(Mon – Fri: 9 am – 6 pm Sat 9 am - 2 pm). We’ll be here to help.
YOU: If we have to contact you or give you notice in writing, we will do so by e-mail.
1. INFORMATION ABOUT US
1 www.nspira.com is a website operated by Nspira (we, our, us). We are registered in Ireland under company vat number 1734697HA .
Our registered office is at 37 Alder Grove, Naas Co. Kildare, Ireland . Nspira name is registered with CRO Ireland (Company Registration Office)
2. PURCHASE OF PRODUCTS FROM NSPIRA.COM
The purchase of any products through our site is governed by our Terms of Sale.
3. YOUR PERSONAL INFORMATION
4. LIMITED LICENCE
We are the owner or the licensee of all intellectual property rights in our site and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. We grant you permission to access our site for your personal use only. Any other use of our site or our site’s content is prohibited. This prohibition includes, but is not limited to:
(a) making commercial use of our site’s content;
(b) reproduction of Nspira name, logo, trade marks or any other content available on our site; and
(c) downloading or copying any of our site content for yourself or for a third-party.
If you wish to make any use of material on our site other than that set out above, please contact: email@example.com
5. DISCLAIMER AND LIABILITY
Access to our site is permitted on a temporary basis and we may limit or terminate access to our site at any time without any notice. We will not be liable if our site is unavailable at any time or for any period. We will not be responsible for any errors or omissions or for any technical problems you may experience with our site. If we are informed of any inaccuracies in the content on our site we will attempt to correct this as soon as we reasonably can.